Operations Specialist

This is a remote position.

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal to offer cutting-edge products and excellent customer service to its clients.

Cultural Values:

1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details. 2. Minimalist - We are spartan in our design, in our code, and even in our processes.

3. Speed of execution - We move fast & value decisiveness. We think speed drives quality.

Responsibilities

● Reviewing security documents for completeness and recording requirements

● Filing security documents with appropriate governmental entities

● The verifying client provided documents during the account creation process

● Assisting in the preparation and filing of account closing documents

● Assisting other departments with document requests and record-keeping

Requirements

● Experience in financial services or related industries (mortgage experience required)

● At least 2 years experience in handling US Loan or Mortgage tasks

● Knowledge regarding liens and closing documents is a plus

● Superb communication, collaboration, and problem-solving skills

● Proficiency, speed, and accuracy in written communication

● Fluency, clarity, and good diction in English

● Great organizational skills & time management abilities

● Experience using customer communication and task management programs, Google Drive, and Email

● Bachelor's Degree or comparable work experience in financial services

● Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of US, Philippines