RTO Admin Officer ZR__JOB

This is a remote position.

Job Overview

The Learner Support Officer (LSO) serves as the primary contact for all learner-related issues, providing both academic and learner support. This role involves managing the enrolment and progression of learners throughout their studies, ensuring a seamless and supportive educational experience.

Key Responsibilities:

• Act as the main point of contact for learners, addressing and resolving a variety of academic and support-related issues.
  
• Administer and manage the enrolment process, ensuring accurate and timely registration of learners.
• Monitor and support learners' progression throughout their studies, providing guidance and assistance as needed.
• Maintain and update learner databases, ensuring all records are accurate, timely, and reliable.
• Deliver high-quality learner experiences and services, striving to achieve high levels of learner satisfaction.
• Engage with a diverse range of people, including external community members, stakeholders, and internal team members.
• Uphold high standards of business and administrative practices in line with established principles.
• Communicate effectively, both verbally and in writing, with learners, team members, and other stakeholders.
• Support quality assurance processes and contribute to continuous improvement initiatives.
• Utilize IT and technical skills to support administrative tasks and learner management systems.

Requirements

Essential Skills and Experience:

• Strong ability to relate to and engage with a diverse range of people.
  
• Demonstrated ability to provide quality learner experiences and services, aiming for high levels of learner satisfaction.
  
• High-quality business and administrative skills, adhering to established business principles and practices.
  
• Commitment to accuracy, timeliness, and reliability in maintaining databases.
  
• Well-developed written and verbal communication skills, including active listening and empathy.
  
• Degree qualification, preferably with experience studying on campus at a Western college or university.
  
• Experience within a Registered Training Organization (RTO) or similar educational environment.
  
• Exceptional attention to detail.
  
• Proficient IT and technical skills.
  
• Customer-focused approach with strong problem-solving and critical-thinking abilities.
  

Preferred Qualifications:

• Previous experience in a similar learner support role.
  
• Knowledge of educational systems and learner management platforms.
  
• Experience in quality assurance and continuous improvement processes.
  

Personal Attributes:

• Empathetic and supportive demeanor.
  
• Proactive and self-motivated.
  
• Ability to work collaboratively within a team.
  
• Strong organizational skills with the ability to multitask and prioritize effectively.
  

Benefits

Here's what awaits the successful candidate:

• Fixed Dayshift schedule
• Permanent Work from Home
• Company-provided laptop
• Competitive Monthly Salary
• HMO on Day 1 with free dependent every year
• 100% Cash conversion of unused leave credits
• Loyalty and birthday gifts
• Work-life balance
• Grab e-vouchers every month
• Monthly employee engagements