SHIFT DUTY EXECUTIVE

Shift Duty Executive

Make your next big career move by applying as KMC Solutions' next Shift Duty Executive!

Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startups in the field of Smart Mobility, Transit and Logistics Technology! SWAT is a high-tech mobility company that focuses on dynamic, on-demand, ride-sharing technology. With our world-class routing platform, we have deployed our solutions for governments in Singapore, Japan, and Australia. Having deployed in 7 countries, we also look at solving multiple mobility challenges including optimizing employee transport for large corporations, reimagining public transport, creating data driven intelligent transport planning and introducing high tech logistics solutions to bring higher convenience, better visibility and reduced cost to our customers. We are on a mission to empower the world to move more with less.

The main responsibilities of a Shift Duty Executive include:

• Preferred location of staff: Metro Manila, Philippines
• Ensure SWAT Transportation services run smoothly and meet KPI, including closely tracking driver, vendor and transport operations
• Provide first line service support for passengers, drivers and operators including managing any in-app queries they might have
• Create and setup service sessions on SWAT's cool operation interface
• Supports regional project in multiple countries where SWAT has services running
• Resolve, or when necessary, escalate issues promptly to minimize disruption of service
• Track dashboards and monitor new technology feature roll outs when they go-live
• Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT's customer service and operations
• Prepare periodic operational and billing reports
• Support the project team in project rollouts when necessary
• Other ad-hoc duties as assigned on a day-to-day basis

To apply, you must be an expert on the following requirements:

• 1-2 years of operations and customer service experience for candidates is preferred
• Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma
• Fresh Diploma graduates who are eager to learn are welcome to apply!
• Must be fluent in written and spoken English, a second language is preferred (Mandarin Chinese preferred)
• Comfortable in using technology (apps, software)
• Only suitable candidates will be contacted

It will also be favorable if you are:

• Desired customer service background
• This job is very hands on, with the right training, candidate should be able to handle most issues himself/herself when the need arises
• This job entails supporting SWAT projects remotely
• Independent - able to function in a new office with a small number of employees or even alone and self-driven to adapt to the changes of a start-up environment
• Able to operate in an autonomous environment with limited supervision and support able to work well with teammates from different countries and Singapore HQ
• Team player - able to pick up the slack to ensure the smooth running of operations, gets the job done
• Fast learner and technologically savvy, able to pick up new tools and tech-concepts quickly
• Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
• Ability to prioritize, responsible and hands on when needed. This is relevant both on the operation side and on the customer-facing aspects. We are a lean team, at times, all hands are needed on deck!
• Passionate about customer success
• Quickly able to judge when escalations are required, but decisive to solve most issues independently
• Able to do shift work and work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
• Street smart and thinks fast on your feet

Working Details:

• Shift work including night shift (Singapore time)

• Days - Thursday to Monday

• Working Hours - 2300hrs to 0800hrs

• 5-day work week (rest days on weekdays)
• Work from Home

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs - front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!