Retail Operations Manager

Key Responsibilities

• Oversee Daily Operations: Ensure that the operations of the business run smoothly and efficiently, coordinating between various departments.
• Strategic Planning and Execution: Assist in the formulation of operational strategies and ensure they are implemented effectively to meet the goals and objectives of the organization.
• Budget Management: Develop and manage the operational budget, ensuring cost-effectiveness and monitoring expenses.
• Process Improvement: Continually assess and improve operational processes for greater efficiency, quality, and productivity.
• Team Leadership and Development: Manage, mentor, and develop a team, fostering a positive work environment and promoting a culture of excellence.
• Compliance and Regulations: Ensure that all operations comply with legal and regulatory requirements.
• Supply Chain Management: Oversee supply chain processes, including procurement, inventory management, and logistics.
• Quality Control: Implement and maintain quality control standards to ensure high-quality output.
• Customer Service Excellence: Ensure that customer service standards meet or exceed expectations, addressing issues and complaints effectively.
• Reporting: Generate and present regular reports on operational performance, challenges, and achievements.

Key Requirements

• A bachelor’s degree in business administration, operations management, or a related field.
• Experience: 8 years of experience in operations, particularly in a leadership role, with a proven track record of success in the retail industry.
• Sound experience in managing finance, budgeting, and forecasting.
• Leadership Skills: Strong leadership and people management skills, capable of motivating and guiding teams towards achieving operational excellence
• Analytical Abilities: Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
• Communication Skills: Outstanding communication and interpersonal skills, enabling effective collaboration across departments
• Organizational Skills: High level of organizational and multitasking abilities to manage multiple priorities
• Adaptability: Ability to adapt to changing environments and challenges, maintaining composure under pressure.
• Candidates coming from international, luxury retail brands, sporting gears and apparel would be highly regarded.

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