Retail Operations Manager

POSITION: RETAIL OPERATIONS MANAGER

Reports to: Head of Brand

JOB DESCRIPTION:

Sales and Business Performance

· Lead the department in driving sales and closely monitor its performance to ensure sales opportunities are maximized

· Motivate the team to achieve sales target & other business goals by demonstrating sales leadership and provide full floor support

· Maintain the sales mix and ensure the staff have advised all clients across the Store and do cross-selling

· Improve selling techniques, clientele and product knowledge of your team to deliver the best brand client service

· Plan, implement actions and act proactively to cope with the market situation and improve business performance

· Develop your department in a comprehensive and strategic way

People Management and Development

· Be a leader to manage and motivate the department for achieving exceptional results including sales, client development and other business goals

· Set individual and department goals with your staff, monitor and assess their performance against the goals regularly to make sure the progress is on the right track

· Provide constructive & qualitative feedback to the staff when necessary

· Coach the staff for performance improvement in all aspects

· Encourage and promote curiosity, diversity & collaboration in the team and enhance synergies of the Store

· Maintain a harmonious working environment and create a good team spirit

· Train the Supervisors in your department to manage junior staff

· Identify the potential of each staff, review individual career aspiration and their development plans with Store Manager periodically, select and take appropriate actions to train the staff to the next level of their career ladder

Store Operations Management

· Manage the daily operations of the department

· Act as the Store-in-charge when Store Manager is away

· Provide all rounded support to the floor and cashiering

· Ensure the upkeep of selling space, visual merchandising and image of the store are in highest standard

· Guarantee all the internal procedures and guidelines are in line with the brand requirements

· Cooperate with BOH and Merchandising team on inventory management & replenishment

· Regular catch up with Store Manager about the department updates and prepare the required reports for management review when necessary

QUALIFICATIONS:

· Minimum of 5 years of experience in Retail Fashion Industry