RTA - Real Time Analyst

Duties and Responsibilities: Able to effectively analyze ad report on all aspects of day-to-day operations Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly Detailed reporting with sub-metric drill downs and also summary dashboards have to be published Trend analysis to be done and data for various time periods readily available Reports to be generated and published at specific and pre-determined times and days Qualifications: Bachelor's Degree or equivalent Minimum of 12-18 months of relevant experience in similar role Working knowledge of multi-user computer systems, applications, and equipment along with workforce management tools and techniques Excellent knowledge of MS Office Good written and verbal communication skills, including experience communicating technical information to non-technical staff Good analytical and communication skills Experience in usage of reporting tools like Avaya / Cisco Locations: Alabang, BGC, Pasig or Quezon City