Security Operations Center

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

• Continuously monitoring the alert queue for multiple-sized clients, from small business to large organizations using multiple tools, such as IDS, SIEM and custom-built network monitoring tools
• Conducting initial triage of alerts to identify potential, false positives, policy violations, intrusionattempts and compromises.
• Escalating triaged alerts for deeper analysis and review.
• Performing Threat Hunting Activities on customer networks.
• Writing customer facing incident and threat intelligence reports.
• Interfacing with customers to remediate security issues.

• At least 2 years of experience in cybersecurity, with a focus on incident response and threat analysis.
• At least 2 years as SOC Analyst
• At least 2 years experience with a variety of security tools and technologies, such as SIEMs, IDS/IPS, and firewalls.
• At least 2 years experience in Incident Response, Threat Hunting, and/or Threat Intelligence
• Certificates: Any would do
• Some desired certifications include but are not limited to: CompTIA Network+, Security+ and Linux+SANs GSEC, GCIH, GCIA, GCFA, GPEN, GWAPT, GCFE, GSNA, GPPA, GCWN, GISF, GCED, GAWN, GXPN, GSSP, GWEB and GNFA.Offensive Security OSCP, OSCE, OSWP, OSEE.ISC2 CCFP, CCSP, CISSP, CSSLP, SSCP.Cisco CCNA, CCNP, CCNA Security.

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

●Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.