Senior System Administrator

Job Highlights

• Exposure to the latest cloud technologies from 365 to generative AI to cyber security
• Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
• Exceptional company culture. A++ morale score

Our employees say:

'Working at Benchmark 365 was like a fire hose of learnings – I picked up more skills in 6 months at the company than I did in years at my previous roles. I feel like I can handle any career challenge!' - Esaias B.

'I just did the same thing day in day out at my old job and there was no career progression, at #MyBenchmark they care about our professional development, I'm on track to become a fully certified Senior System Administrator III and can reach my full potential here'. - Adam T

Get Unstuck [And Act Now!]:

Are you stuck in a technical role that has failed to provide an environment of professional development and growth Are you looking to enhance your skills and set yourself up for a bright future.

Benchmark 365 is on the lookout to employ a Senior System Administrator to join our service delivery team.

The role provides for high exposure to the latest technology, formal qualification training and a great work environment.

Duties and responsibilities:  

• Resolve level 2 and 3 incidents and follow escalation protocols. 
• Provide timely and exceptional customer service. 
• Maintain up to date time entries, records and documentation. 
• Execute wide arrangement of technical expertise from outlook configuration to server support. 
• Work on Windows, Office, Exchange, On-Premise and Active Directory. 
• Manage and maintain virtual cloud IT environments. 
• Assist in core LOB applications. 
• Operate complex troubleshooting involving servers, firewalls and network related tickets. 
• Provide escalation support to team members in a non-traditional Level 1/2/3 escalation process. 
• Document of all key IT systems. 
• Stay up to date on Benchmark 365's products and integrations. 
• Participate in Partner project that may include migration, network configurations and many more. 
• Perform Ad hoc Tasks - improve technical process within Benchmark365, advise on platform downtime, recommend process and policies and report ticket failures. 
• Participate in network design, pre-sales activities and product development. 
• Proactive learning and development to enhance skills. 
• Participate in the company's evolving marketing efforts i.e sharing in blogs, social media and other marketing efforts. 

The right candidate needs to have:  

• Intermediate knowledge of server operating systems 
• Intermediate knowledge of terminal service operating environments 
• Intermediate knowledge of virtualization technologies 
• Intermediate knowledge of email and messaging systems 
• Intermediate network troubleshooting skills 
• Advanced knowledge of Microsoft desktop operating systems 
• Advanced installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router 
• Advanced knowledge of Microsoft Office platforms 
• Advanced knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms 
• Advanced knowledge of Microsoft 365 and Office 365 product suites 
• Advanced experience with DNS, DHCP, TCP/IP, Group Policy or InTune. 
• Advanced experience with Virtualization Including Hyper-V or VMWare. 
• Advanced experience with remote desktop or remote-control tools such as Teamviewer 
• Advanced experience with creating, updating and reviewing documentation and IT / network diagrams 

Soft Skills  

• Fluent verbal and written English 
• Strong customer service and rapport building skills 
• Logical and outstanding comprehension level 

Qualifications  

• Minimum IT diploma level education and relevant Microsoft IT certification 
• Minimum 5 years experience handling Level 3. 
• Minimum 5-year experience in a B2B IT support role 
• Experience in a customer service role such as hospitality or demonstrable training in customer service i.e. call center training. 
• Experience with delivery of projects, designing and implementing solutions, network and server infrastructure, proactive approach to system improvement and maintenance. 

What's In Store For you:  

· Competitive package, we pay based on tenure/experience. 

· Leave Entitlements 

· HMO with Dental Coverage 

· Paid Certifications. 

Ready to make a significant impact in the world of MSP services Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.

If this is you, please feel free to send over your application here in LinkedIn or directly upload your CV in this link  

No more career limits - join the fastest growing professional service team in the managed services industry today. 

Note: This is a WFH Opportunity. Candidate should provide their own machine.