We are looking for a hardworking Services Sales Operations Support to join our vibrant team at Deltek Systems in Makati.
Growing your career as a Full Time Services Sales Operations Support is a terrific opportunity to develop exceptional skills.
If you are strong in problem-solving, decision-making and have the right personality for the job, then apply for the position of Services Sales Operations Support at Deltek Systems today!
Position Responsibilities
Customer Service - Respond to general non-sales related customer inquiries
- Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions
- Supportclient sales organizationon generalcustomer inquiries and opportunities
- Escalate and follow-up on support and service calls as necessary
Sales Support - Process various orders and contract requests including Blanket Work Orders, Change Orders, purchase orders, as well as other routine contract transactions (such as pre-configured SOW for new business)
- Update customer database and ensure accuracy of information
Account Administration - Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
- Perform general e-mail communications related to Deltek events, service changes, or outages
- Coordinate with the billing team on invoice changes and corrections as well as e-billing requests
- Run various Salesforce reports and provide update/tracking information to management
Qualifications
- Bachelor's degree in Business, Finance, or related
- 1 - 2 years customer service experience in a technology related environment experience with ERP a plus
- Strong organizational skills with attention to detail and accuracy
- Excellent customer service skills and interpersonal, verbal and written communication skills
- Familiarity managing database information
Benefits of working as a Services Sales Operations Support in Makati:
● Excellent benefits
● Company offers career progression opportunities
● Competitive salary