Solutions Sales Operations Support

Position Responsibilities

Customer Service

• Respond to general non-sales related customer inquiries
• Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions
• Supportclient sales organizationon generalcustomer inquiries and opportunities
• Escalate and follow-up on support and service calls as necessary

Sales Support

• Process various orders and contract requests including Blanket Work Orders, Change Orders, purchase orders, as well as other routine contract transactions (such as pre-configured SOW for new business)
• Update customer database and ensure accuracy of information

Account Administration

• Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
• Perform general e-mail communications related to Deltek events, service changes, or outages
• Coordinate with the billing team on invoice changes and corrections as well as e-billing requests
• Run various Salesforce reports and provide update/tracking information to management

Qualifications

• Bachelor's degree in Business, Finance, or related
• 1 - 2 years customer service experience in a technology related environment experience with ERP a plus
• Strong organizational skills with attention to detail and accuracy
• Excellent customer service skills and interpersonal, verbal and written communication skills
• Familiarity managing database information