Specialist - Corrigo System Administration

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Specialist - Corrigo System Administration

Apply remote type On-site locations Taguig, Philippines time type Full time posted on Posted Yesterday job requisition id REQ353637 Job Description

Duties & responsibilities

The Technical Team acts as the first and second Level of escalation for platform issues/limitations identified by Users, Key Stakeholders, Corrigo Tech and CSC Service Team. 

The Specialist - Corrigo System Administration is responsible for conducting the discovery process on new features and functionalities introduced during version upgrades and service updates. Also performs system configuration, conducts tests to address workflow process requirements, data administration and user support for all active Corrigo accounts in APAC. Share knowledge, learning and leverage with the wider group using Corrigo

Specialist - Corrigo System Administration shall perform the following tasks:

Flexibility to regularly rotate through different technical specialties and skill sets. Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams. Perform tests and solutions to account requirements or issues/gaps identified on Account System Configurations in Corrigo Property data Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements. 

• Audit Database Access and Requests

• Analyse and Recommend Database Improvements
• Analyse Impact of Database Changes to the Business
• Guarantee Database Setup Meets Industry / Client Requirements
• Identify User Needs to Create and Administer Databases
• Troubleshoot Database Errors
• Update Database Permissions
• Ensure Data is Secure 
• Ensure Corrigo Instance Run Efficiently
• Ensure Platform Availability

Provide guidance / technical solutions on escalated tickets Ensure proper testing, documentation and closure of all issues Document knowledge in the form of User Guides, Process Maps or Manuals Perform reports and analysis on team performance. Work with development team on product fix and enhancements Strong Technical and Interpersonal Communication. 

Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered Assist in overall Governance, Audit and overall resolution of business processes in Corrigo Perform Configuration and Data Audits and initiate remediation to correct audit findings as required Provide coaching and development to Service Team including, but not limited to training, compliance and quality monitoring Coordinate resolution for all levels of escalated issues including those identified by Users, Key Stakeholders and other sources Identify and recommend implementation of processing efficiencies. Participate in professional and personal development programs Adhoc tasks assigned

Performance objectives

• Provide solutions to issues reported and see problems through to resolution

• Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve
• Ensure compliance to Data Governance Policies and Procedures
• Completion of all allocated activities within SLA to support the effective and efficient rollout of Corrigo across the region
• Monitor and ensure issues escalated and prioritized
• Identify system limitations / operational gaps and drive to ensure closure
• Enhance own professional and personal skills

Key skills

• Good experience in Stakeholder Management, Change Management, Vendor Management, Risk Management
• Sound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlines
• Result Oriented, self-motivated and proactive in resolving issues and identifying new opportunities
• Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
• Advanced Excel skills
• Proven ability to think laterally and see tasks in the context of overall client needs and business objectives
• Attention to detail – both verbal, written and numerical
• Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

Employee specification

• Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
• With 2-5 years’ experience in helpdesk service delivery

Location:

On-site –Taguig, Philippines

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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