Sr. Team Leader

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Team Management: 

• Manages day-to-day activities of all projects.
• Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.
• Develops and coaches team members, provides constructive feedback and support.
• Makes hiring decisions, identify training needs, and deliver appropriate training to staff. 
• Reviews performance based on scorecards and implement rewards and recognition plans.

Client Relationship Management:

• Builds and fosters client relationships to ensure continued business and growth.
• Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting. 
• Handles and responds to client escalations and commendations. 
• Maintains a high degree of client focus and flexibility (including working early/late shifts). 

Operational Excellence:

• Implements and develops policies and procedures for process improvement. 
• Identifies and responds to ideas for process improvement from team members. 
• Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs). 
• Experience supporting global, high-availability operating environments. 
  

Qualifications

• College degree of Automotive Technology, Business management/ Administration or any related course
• Demonstrate strong leadership abilities and be achievement oriented
• Take initiative and be determined to see things through to completion
• Multi-task and work independently in a fast-paced work environment with calm under pressure
• Show excellent time management skills and be goal-driven, exceeding operational metrics and productivity goals
• Excellent verbal, written, and interpersonal skills
• Advanced problem-solving skills and the ability to negotiate through difficult situations with customer recovery as the end goal
• Strong analytical and problem-solving skills with the ability to provide quick resolutions
• Experience in coaching and staff development
• Must be customer service oriented and believe in teamwork, collaboration, adaptability, and initiative
• Amenable to work on a hyrbid set up

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.