SYSTEM ADMINISTRATOR

• Administer, maintain and support of a Windows Serer includes CISCO UCS, HP Blade, IBM/Lenovo, and Dell servers.
• Conduct level 2 troubleshooting activities and incident support.
• Perform root cause analysis for issues and provide workarounds to ensure business continuity.
• Perform routine, planned and emergency maintenance (change planning and implementation) of Windows devices.
• Perform hardware and OS upgrades and maintenance on Windows Servers.
• Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope.
• Harden operating system parameters in line with client security policy, standards, and approved baseline.
• Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues and product bugs.
• Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction.
• Update and close tickets, update documents (such as handover documents, root cause analysis, and recommendations to reports, post incident reviews) in a timely manner with high quality.
• Provide on call support in a 24×7 environment.

Qualifications:

• At least 3 years experience in 2nd Line Windows Server Support specialist
• Must have significant windows server 2008/2012/2016 to latest support & administration experience.
• Knowledge and experience in configuration of Windows Domain Infrastructure including Active Directory, DNS, DHCP.
• Experienced in Patch management and Vulnerability Assessment and Remediation.
• Hands on experience in VMWare and Hyper-V Infrastructure.
• Knowledge in PowerShell and scripting.
• Experience on Cisco UCS B and C class servers, HP /IBM/ Lenovo/DELL servers.
• Good understanding on SAN storage provisioning, LUN masking and zoning.
• Hands on experience of working on monitoring tools / management platforms such UCS Manager, vCenter.
• Experience on troubleshoot and maintain physical and virtual infrastructure performance, hardware, and connectivity.
• Experience on capacity planning, performance analysis, monitoring, reporting
• Knowledge with Service Now or similar ticketing System
• Work with ITIL based service processes (Incident/Problem/Change Management)
• Certification:ITIL V4 Certified, MCSA (2012 or latest)
• Good to have VMware VCP Certification, Scripting Skills
• Date Posted: Posted 9 months ago
• Location: Anywhere

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