Team Leader - Asia Cash Operations

Job Description

Asia Core Cash Operations is responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations Team Leader, you will be directly responsible for the day to day operations, including transaction processing – payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the line of business, while partnering globally with the regions where the business operations are located.

As a Team Leader in Asia Cash Operations, you will have the opportunity to directly manage day-to-day operations, including transaction processing, ecommerce payments, client service, and database controls. You will play a crucial role in understanding key metrics and risk components, supporting the operations lead to meet our financial goals. This role provides a unique opportunity to partner globally with regions where our business operations are located, enhancing your international business exposure and network.

Job responsibilities:

• Process Payments (Electronics & Manuals): Transaction monitoring and processing. Serve as either maker , checker or authorizer of the transactions received.  Ensure that transactions are completed accurately and that high value, urgent transactions are prioritized.
• Provide Support: Complete accurately the tasks assigned for the process within the cut-off time. May serve as either maker or checker of the task.
• Ensure that the checklist is followed, and queue is monitored at all times.
• Monitor and respond to email correspondence from In-country and both internal and external clients.
• Assist in issue resolution and providing incident report 
• Escalate issues as soon as identified.
• Complete all mandatory trainings assigned prior to set due date.
• Cross train in processes of Asia core cash operations
• Perform product verification tests on the system as and when required.
• Provide process improvements to enhance the system and participate in projects call as and when needed.
• Deliver on reports and administrative tasks assigned.

Required qualifications, capabilities, and skills

• Has at least 5 years work experience in payment operations/cash operations
• Understanding of and experience in Payments, Swift, Correspondent banking etc.
• Client focus minded
• Knowledge of various aspects of International Payment Processing Operations
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
• Excellent communication and presentations skills across various stakeholders and senior management
• Intermediate experience using Microsoft Office, including Excel and PowerPoint
• Excellent analytical and logical thinking to understand and analyze complex business processes
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
• Fluent written and verbal communication skills in English.

 

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.