Technical Account Manager

Do you like helping enterprise clients implement innovative cloud solutions and solve technical problems Do you want to be a leader and demonstrate how emerging technologies (such as AI, Big Data, Cloud, DevOps) can be applied to businesses

With business growth and global expansion opportunities, we are looking for a highly motivated Technical Account Manager (TAM) to help accelerate our growing team. This is an excellent opportunity to join a world-class team, working with some of the best and brightest engineers and solution architects while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Roles & Responsibilities

• As a Technical Account Manager, you will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lamdba, CloudFront CDN, IoT, and many more.
• Your technical acumen and customer-facing skills will enable you to effectively represent eCloudvalley and AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.
• Contribute to a positive team environment and proactively help team members meet and exceed team SLAs, quality standards, and goals.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent courses.
• 3+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
• Client Communication and Presentation experience (public speaking, creation of content such as whitepapers, presentations, project plans, or other written deliverables).
• Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud).
• Fluent in conversational English.

Preferred Qualifications

• Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service-Oriented Architecture.
• External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.
• At least with AWS Solutions Architect – Associate Certification.
• Bias for action and ability to deal with ambiguity, including troubleshooting and problem-solving in loosely defined situations.
• Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders.
• Ability to deliver results independently in a fast-paced, rapidly changing environment with a strong sense of ownership.