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Typically:
. Applies a proven understanding of the assigned part of the technical support and systems, so as to provide support in handling queries, more specific technical support and or standard / specific information handling.
. Handles basic and repetitive activities or moderately complex tasks. Deals with issues/questions of relatively low complexity, checks correctness of data and adjusts with limited number of sources of information within business supported.
. Works within standardized work instructions and routines, work is closely supervised by manager complex items are handed over to a senior colleague. Works under supervision of a senior colleague or own manager.
. Supports internal stakeholders with specific information and/or query resolution. This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.
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