Trainer

We are seeking a dynamic and experienced Trainer to join our team. In this role, you will be responsible for training the Medical virtual assistants and ensuring that they deliver high-quality administrative support to our clients. Additionally, you will oversee quality assurance processes to maintain service excellence and drive continuous improvement. If you have a passion for training and quality assurance and are eager to make a positive impact, we want to hear from you. Responsibilities:

• Develop and deliver training programs for new virtual assistants, covering various administrative tasks, communication skills, and company policies and procedures.
• Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
• Provide ongoing coaching and support to virtual assistants to enhance their skills and performance.
• Lead quality assurance efforts to ensure that virtual assistants meet quality and accuracy standards in their work.
• Develop and implement quality assurance processes and procedures to evaluate the accuracy and efficiency of tasks completed by the VA team.
• Conduct regular quality audits of work performed by virtual assistants, providing feedback and guidance for improvement.
• Collaborate with other team leaders and departments to standardize quality metrics and ensure consistency across the organization.
• Monitor client feedback and satisfaction levels to identify trends and opportunities for improvement in service delivery.
• Prepare and present quality assurance reports and recommendations to senior management for review and action.

• Proven experience as a Medical virtual assistant / Healthcare or in a similar administrative role, with a minimum of 4 of experience.
• Previous experience in training and development, with a focus on virtual assistant.
• Strong understanding of quality assurance principles and methodologies.
• Excellent communication and presentation skills, with the ability to effectively convey information to diverse audiences.
• Proficiency in using virtual communication tools and platforms.
• Strong attention to detail and ability to maintain accuracy while working in a fast-paced environment.
• Bachelor's degree or equivalent experience preferred.

• Competitive salary commensurate with experience.
• Opportunities for professional growth and advancement.
• Health benefits and other perks.