UX Operations Analyst

We are hiring a UX Operations Analyst to support our U ser Experience R esearchers. In this position, your role is to ensure the smooth running of knowledge management systems and keep track of panel engagement and new panel recruitment. Know how to optimize the panel recruitment process, manage research tool s and b e responsible operationally for ensuring that client panels are the correct size and demographic and that strict privacy protocols/guidelines are adhered to . You will partner with our researchers in all regions to ensure that all needs are considered when developing and maintaining the systems . Our global UX team is a passionate and diverse group of professionals, and we’d love to have you join our community.

Responsibilities include:

• Grows, maintains and improves our research participant panel.

• Assists the research team with recruiting participants.

• Oversees incentives budget and reporting system.

• Creates and maintains survey templates, screeners, scheduling procedures.

Knowledge Management

• Maintains and improves the research report repository.

• Coordinates with other teams conducting research to create a comprehensive source of insights.

Governance

• Creates and maintains guidelines for consent, privacy and information storage.

• Researches and understands the application of data privacy regulations, such as GDPR, to the UX research process – and communicates this with the team.

• Manages the proper maintenance and disposal of personally identifiable information (PII) and study artifacts such as interview scripts or recordings.

Tools

• Works with the team to decide which research tools are needed – and stay up-to-date on the latest tools in the space.

• Handles the contract sand procurement for research tools, such as Qualtrics and Tetra Insights.

• Audits the research toolkit to ensure all platforms and applications in use are compliant with data privacy regulations.

Competency

• Onboards new team members on Qualtrics and other tools.

• Collaborates with UX team members about the panel and tools and any updates to them.

• Facilitates training (internal cross-training, training from software vendors, etc.)

Required Skills:

• 1 -3 years Operation al Administrative m anagement e xperience
• Bachelor’s or master’s degree
• Skilled at project management
• Excellent written and verbal communication skills

Preferred Qualifications:

• Experience managing personally identifiable information (PII)

• Experience with Qualtrics , Tetra Insights, Monday.com

• Knowledge of the legal field is a plus.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.