Vice President, Insurance Operation

Vice President, Insurance Operation - INS024025

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Vice President, Insurance Operation 
The Vice President Insurance Operations is responsible for the strategic planning and execution of contact center operations for Insurance clients, ensuring the contact center meets customer metrics and business requirements. This position provides leadership and management to contact center operations and actively contributes to overall operational targets as well as daily business decisions. 
Location: Philippines
Responsibilities
•    Collaborate with senior management as it relates to business growth, strategy, and operational planning.
•    Take a lead and work with digital teams to introduce breakthrough technology solutions into existing operations.
•    Lead global operations to achieve/exceed P&L expectations.
•    Ability to lead large teams across multiple locations & be able to assimilate & encourage cultural diversity.
•    Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. 
•    Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
•    Collaborate for new deal process including solutioning, pricing, due diligence, transition, and stabilization.
•    Be responsible for the way in implementing new technologies in operations and display executive presence.
•    Be a senior partner concern point for resolving customer & internal issues.
•    Maintain & grow excellent customer relations – focus on improving NPS.

Qualifications we seek in you!
Minimum Qualifications 
•    Bachelor’s Degree in Business Administration or related field
•    Previous experience leading contact center operations along with management experience
•    Outstanding negotiation, interpersonal, verbal, and written communication skills

Preferred Qualifications/ Skills

•    Process transformation experience
•    Experience in leading complex contact center operations 
•    Strong mentoring and relationship building skills with ability to effectively manage diverse groups across multiple lines of businesses