VIP Game Operations Support

Company : Century Games

Job Type : Full Time

Philippines

Number of Applicants

:

000+

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Job Description - VIP Game Operations Support

Century Games is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe. Our fun, creative and hands-on team is dedicated to providing innovative and engaging games to our players across the world. We are listed in the Top 10 Game Developers on Facebook and Google Play. Our team is looking for Game Operators for our Expanding Team – a young multilingual individuals that comes from over 25 countries. The Role Responsibility
Hands-on handling of complex cases
Responsible for fulfilling the support needs of the VIP players and quickly resolving any issues the players may have
Maintaining good relationships with VIP players
VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals based on various data sources
Crafting syndication schedules, tone, and messaging guidelines that give a personal experience to the players
Research: basic spot research is needed to engage the VIP Players and to investigate any trending activities within the group
Ideal Profile
Fluent English with high written communication skills - A must
1+ year of experience with handling VIPs/ service/ support from an online production company
Experience in building up and managing VIP service framework
Strong analytical skills and sense of responsibility(ownership)
Self-motivated go-getter who is driven to achieve results creatively
Must be a people person
Strong multi-tasking ability
Gaming background - Advantage
VIPs management experience- Advantage
Personal Requirement
Imagination, creativity and problem solving
Adaptable and flexible
Strong multi-tasking ability
What's on Offer
Flexible working options
Work alongside & learn from best in class talent
Fantastic work culture