Workforce Management Specialist

Job description

• Deploy and manage manpower effectively for POS
• Implement workforce management strategies to optimize performance
• Facilitate training and development programs for POS Agents
• Ensure seamless operation of POS Agent
• Provide troubleshooting support for Agent portal
• Collaborate with cross-functional teams to enhance overall POS efficiency.
• Will be working under the POS Backoffice Team

Requirements:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
• Should have at least 1-3 years of administrative experience.
• Preferably 6months or a year experienced with Workforce Management.
• Strong organizational skills.
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Ability to communicate call manpower forecasts and coordinate important updates to key stakeholders.
• Ability to work independently with minimal supervision.
• Capable of problem solving.
• Must be knowledgeable in using Microsoft Office.