Facilities Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Facilities Manager really do? T hink of yourself as someone who will lead the operations of TaskUs' properties and be our subject matter expert who provides guidance to the Facilities team as they strive to provide a world class environment that will allow our teammates to be their best at work. You are expected to provide thoughtful leadership guided by the TaskUs Core Values in running the site. The TaskUs brand shall be evident through the quality of service your team provides to anyone who walks into our locations - from maintaining cleanliness, ensuring everyone is safe, giving quality meals, and keeping the whole site in good working condition.

Do you have what it takes to become a Facilities Manager?

As a Facilities Manager , you will:

You must have the capability to inspire the people reporting directly to you . Must have the experience of leading a team for a minimum of 3 years with at least a minimum of 4 direct reports. You, as their lead, is expected to be their coach so that they understand and perform the world class standard of service that TaskUs aims to achieve, and are culturally aligned and will live the core values at all times.

The team you lead is responsible to care for the people onsite. You are expected to audit the site on a regular basis while engaging with teammates in order to understand their needs and make sure these are attended to. You are also expected to build a close relationship with your site leadership, in order to understand and address any high level issues or concerns and ensure that site operations run smoothly .

Must be willing to take ownership of end to end transactions of the housekeeping, safety and security, maintenance, food services, business continuity, and general site management. Must have a high level of accountability that he/she must share with the rest of the team and direct reports.

SKILLS - ADMINISTRATIVE AND SITE MANAGEMENT

People Engagement

Able to work with a diverse group of people of different cultures and nationality.

Solicit constant feedback on the site and working conditions from the employees by implementing regular walkthroughs, focus group discussions, surveys, and attending site leadership forums, and provide timely resolution to concerns.

Formulate programs that will increase employee’s work efficiency and job satisfaction.

Customer oriented person but can call out anybody if needed.

Anticipate internal and external scenarios that can affect the company in terms of deadlines and impact to business. Ready for Plan A, B and C when necessary.

Anticipate changes on growth and expansion that are related to the company that can affect the Facilities Management in terms of service efficiency and delivery.

Able to build strong relationships with all external parties he/she will be working with, such as the property management and lessors of his/her site’s location, the local government units, other industry leaders etc.

Formulate and implement preventive maintenance programs for the site relative to Architectural, AC, Plumbing, Electrical and Electronics, and other engineering disciplines.

Be able to anticipate equipment failure through its life span, performance and historical records.

Be able to set up, recommend upgrade or replacement of an equipment prior to failure.

Knowledgeable on the industry’s best practices and latest technology, and use such knowledge in formulating the maintenance program for the site.

Well organized and keeps track of equipment health as well as schedule of Preventive Maintenance.

Has a pool of vendors for specialty work.

Well versed in utility management (Water & Electricity). Able to identify efficiencies to manage consumption without compromising employee quality of life.

Construction Management

Must be able to vet vendors and keep relationships with them to ensure quality service and delivery is given to the company at all times.

Be able to review, audit and recommend working drawings.

Provide technical specifications and review computations as necessary.

Well versed on the standards of Building, Electrical, Sanitary, Fire Code, and other engineering and government regulations.

Know-how on the permitting process of LGU, PEZA, BOI, and other government regulating bodies.

Well versed in construction methodologies, and able to anticipate problems during site build outs.

Ability to construct comprehensive technical reports.

Housekeeping and Office Upkeep

Take lead in implementing the site’s housekeeping program.

Accountable in the overall cleanliness and orderliness of the reception, operations area, offices and conference rooms, and restrooms.

Sets standards and expectations of cleanliness to the vendor. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.

Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.

Accountable in overall inventory management. Ensures that pantry and toiletry supplies are of ample quantity by setting reorder levels.

Leads RFP/bidding of vendors when necessary.

Safety and Security

Assists the Safety and Security Team in managing the physical security operations of the site.

Helps implement the safety program of the company in coordination with the Safety and Security Team.

Acts immediately to correct any unsafe act or hazards that pose risk to TaskUs employees

Assists government-authorized officials in the site inspection related to safety

Handles closure of the findings or recommendation from site inspection

Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.

Knows how to strategically position guards to ensure efficient enforcement of security.

Knows the strategic positioning of CCTV. Well versed in CCTV protocols.

Sets standards and expectations to the security force. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.

Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.

Leads RFP/bidding of vendors when necessary.

Must have proven knowledge of financial analysis and strategy, in which he/she can use in formulating programs that will contribute to the site’s operational efficiency.

In-depth knowledge of financial reporting standards related to Facilities management.

Analytical skills and attention to detail. Must have enough financial acumen to coach and guide the Facilities Officers in managing the site Opex and Capex spending.

Excellent ability to problem solve along with solid analytical skills, understanding of the business process, and systems optimization.

Comfortable interacting with all levels of management in multiple areas and discussing business financial strategies and insights.

Ability to review data and make relevant management decisions.

Requirements:

At least 5 years experience in Facility management and/or Hospitality/Customer Experience, Cruise ships, Resorts, Hospitals, and the like in a management/leadership capacity.

Strong moral standards and professional ethics. Able to coach and make decisions based on the highest standards of integrity.

Mentoring capability and being able to make sound decisions with little to no supervision.

At least 7 years experience in property or facilities management.

BPO/Corporate or Hospitality experience is a plus factor.

Knowledgeable with PEZA, BOI, and general government licensing.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public through business presentations or townhalls.

Capable of giving best judgment on escalations and emergency situations. Able to analyze situations quickly to make the best decision.

High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and overall good decision maker.

High level of perseverance and passion.

Willing to work in a cyclical schedule.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

Protecting You from Fraud

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

You will never be asked for payment information or banking information during the application or interview process.

We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( taskus.wd1.myworkdayjobs.com/Careers ). This is the only chat room where you will find our recruiters.