Fraud Recovery Analyst

Job Description :

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area

The CB Fraud Recovery Team is part of the CB Fraud Prevention and Recoveries team and facilitates information exchange and communications with the Client, Relationship Team, and the Fraud Investigations Team in an effort to maximize client recovery opportunities while mitigating bank loss.. Team responsibilities include theinvestigation and processing offraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients.

Role Summary

As a Fraud Recovery Analyst in Commercial Banking you will resolve client requests while working in partnership with Service Operations, Sales partners, various investigations teams and bankers located in the United States and across the globe. The Fraud Recovery Analyst will report to a Fraud Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team. Daily responsibilities include processing Check Fraud claims, processing ACH/WIRE claims, tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim. You will be responsible for authentication, validation and processing of all fraud claims.

Job Responsibilities

• Intake of daily Commercial Banking Client and Client Service Associate check fraud claims. Serving customers/clients and creating great experiences for them must appeal to you. Maturity in handling situation and ability to deal with conflicts constructively. Project a confident and professional presence to our clients, other bank departments and the community
• Ability to follow all established policies, procedures and practices, organize and prioritize work, ability to work in a collaborative work environment and being part of a team, ability to identify opportunities & coach clients on online platform tools for future fraud protection
• Improving Customer Service: Anticipating the needs of clients and working to consistently meet those needs providing and ensuring client satisfaction.
• Collaborating: Using business knowledge and technical skill to solve client problems and enhance business results collaborating with clients to develop and implement solutions.
• Implementing Change: Taking the opportunity to spot, support and implement improvements.
• Communicating: Delivering clear, consistent messages to others via email or the phone.Must have a strong ability to communicate via email with clients and internal partners.
• Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner.
• Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees owning your course of action.
• Multi-tasking: Efficiently managing multiple projects at the same time.
• Problem Solving: Developing innovative solutions to problems.
• Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders

Required qualifications, skills and capabilities

• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to work independently and know when to escalate complex and unusual issues
• Problem solving skills with strong attention to detail
• Leadership skills, strong analytical and verbal and written communication skills

Shift Schedule: Evening