Lead Digital Designer

Job Description

Are you a highly skilled and creative Lead Digital Designer seeking an exciting role in a global company? Join Zendesk, a renowned organization that prioritizes customer service and facilitates billions of conversations with beloved brands worldwide. As a Lead Digital Designer on our Talent & Organizational Development team, you'll have the opportunity to translate narratives into captivating visual experiences and contribute to our strategic content initiatives.

As a Lead Digital Designer, you will:

• Visualize and implement strategic content plans to support talent management, culture change, and learning and development.

• Showcase marketing and communications expertise by creating concise and compelling messages that highlight our employees' contributions to our business strategy.

• Develop digital content for various internal and external platforms to enhance the candidate and employee experience.

• Uphold and exemplify our brand philosophy in all content creation, delivering an engaging and relevant experience throughout the employee lifecycle.

• Work closely with international teams, using HR technology and tools for content creation like Figma and Adobe Creative Cloud; and internal tools like Asana, Slack, and Google Workspace to collaborate with team members around the world and deliver your work.

• Function as a mentor and coach, providing constructive feedback and guidance to digital designers team members.

What you bring to the role

• Substantial (5+ years) industry experience in visualizing and implementing strategic content (learning, thought leadership, etc.) plans for talent management.

• Proven expertise in marketing and communications, crafting compelling messages that highlight employee contributions.

• Deep understanding of various employee demographics and effective talent development strategies.

• Demonstrated proficiency in developing digital content for multiple platforms.

• Experience with HR tech and content creation tools.

• Track record of mentoring and coaching, promoting a culture of continuous learning.

• Passion for fostering a nurturing environment that encourages creativity and collaboration.

• Strong leadership and project management skills.

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.