Loan Processing Officer

TMAP is a group of collaborative, high achievers who trust each other 100%. Growing and being adaptable and working together to figure it out as we head into the unknown best describes how we operate. We are a positive, high-energy team who also enjoy a good laugh.

The Role

With a keen eye for detail, and a natural desire to help people, this position requires you to:

• Handle and action all daily cases and keeping the team up to date as cases arise
• Promptly answer queries from students & those in the ecosystem
• Take initiative with files & requirements at each stage, following up where necessary.
• Assist the Finance Manager and Mentors with student file updates & file carry. Staying on top of all updates is critical. 
• Assist in resolving issues & administrative queries using problem-solving skills.
• Attend daily Zoom meetings with the team at 9am and 1pm.
• Be involved in regular in house training sessions
• Monthly contact with our students via bulk email
• Keep our CRM program up to date

Ideal Profile

It is essential that you come with:

• 2-5 years administrative functions experience with Australian based companies
• Ideally familiar with the finance broking process as support
• Some Property/construction exposure 
• Above satisfactory level of experience in arranging/scheduling meetings between mentors and students.
• Knowledge of key elements of loan processes & property purchases including settlements
• Ability to easily build rapport & trust with those in the ecosystem, via phone. 
• Great patience, empathy & understanding of student needs; this can be an emotionally charged process for them to undertake.
• Strong attention to detail and communication skills
• Developing great business relationships.
• Confident with technology including MS Word, Excel, G-suite, Salesforce, PandaDoc

You must be self-motivated, eager to learn and enjoy working in a fast-paced, positive team environment. 

What's on Offer?

• Great work culture
• Regular in house training