Quality Control Specialist

Job Description

Empower Your Career with Unrivaled Opportunities in Loan Management.

Are you ready to shape the future of the financial industry from the comfort of your home country Here's your chance to join an international powerhouse and leave an indelible mark as a Quality Control Specialist . In this role, you will be directly responsible for processing and reviewing the company's quality control plan for the field services unit, ensuring compliance. Your duties will involve conducting reviews of construction draw inspections submitted by field vendors and editing these inspections according to the company's QC compliance procedures for client report delivery. Your overall responsibilities will include processing and reviewing system-received inspection field data to ensure adherence to the company's quality control requirements.

Employment type: Full-time

Shift: Night Shift, Mondays - Friday 8 AM to 5 PM, MST (10 PM to 7 AM, PH ST)

Work setup: Permanent WFH

Perks: Day 1 HMO, Above-market salary, Global exposure

Discover Your Future in this Dynamic Position:

• Process and review system received inspection field data for compliance to company's quality control requirements.
  
• Review, analyze and manage project documents throughout the construction period for adherence to QC guidelines.
  
• Leads specialized and technical work activities of the work group.
  
• Evaluate field data collected and adjust the requirements needed in order to meet compliance.
  
• Notify internal staff resources on non-compliance practices.
  
• Ensures adherence to established quality control standards.
  
• Implementation of lender guideline changes to ensure compliance.
  
• Follow-up with outside sources on any missing or questionable documentation and communicate status to involved parties.
  
• Submit all deliverables in designated timeframe or less as defined by client service level agreements (SLA).
  
• Maintain excellent customer service standards with both internal and external customers.
  
• Reports regularly to Field Services and Operations Managers for special assignments, quality and status of all work.
  
• Responsible for maintaining file storage and data updates in internal systems.
  
• Provide daily management performance reports, exception reporting, vendor compliance reporting.
  

Other Responsibilities:

• Answer basic client reporting questions.
  
• Draft content specific electronic communications forwarding and follow-up as needed.
  
• Performing multiple roles during system upgrade implementation.
  
• Perform other related duties as assigned by operation/organization Senior Managers.
  

Requirements

Fuel Your Career with Required Qualifications:

Interpersonal Skills

• Demonstrated ability to handle multiple projects and details simultaneously.
  
• Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with clients.
  
• Must demonstrate effective oral and written communication skills and the ability to work cooperatively with staff inside and outside of the organization.
  
• High energy level and commitment to excellence essential.
  
• Ability to interact with all levels of management.
  
• High production capabilities.
  
• Perform multiple functions simultaneously with the ability to prioritize with limited direction.
  
• Implement staffing requirements and adjust based on projections with little historical staffing models.
  
• Ability to construct and present training curriculum to staff
  

Experience/Knowledge

• Minimum 3 years' experience in Construction/Building practices
  
• Practical experience in residential and commercial ground up and renovation construction practices
  
• Demonstrated success in a customer service related position.
  
• Computer proficiency in Microsoft applications, internal applications and web-based systems.
  

Benefits

Elevate Your Career with Our Unmatched Benefits:

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Join Forces with Our Client's Exceptional Team:

Step into a transformative journey with our client, a pioneering force in loan management. With a focus on reducing construction loan risk across various property types, they empower lenders nationwide to navigate complex processes with confidence. From residential to commercial projects, our client's customer-centric approach ensures seamless project management from inception to completion. Join our client's team and immerse yourself in an environment where expertise meets innovation, and every contribution makes a difference.

Who are we

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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