Zoom: Technical Porting Specialist

Help Desk & IT Support (Information & Communication Technology)

Make your next big career move by applying as KMC Solutions’ next Porting Specialist!

The Porting Specialist position is part of a team that is responsible for the overall phone service delivery of voice, SMS, regulatory compliance, number management, and number porting to customers (new and existing) from the time the order is received to order completion. In addition, the Porting Specialist directive is focused on providing quality customer service experience, timely product delivery, strong task management skills, and the ability to identify problems and provide constructive resolution.

Work Information

• Remote work; equipment will be provided
• Monday to Friday (10pm to 7am)
• HMO upon hire plus dependents, internet allowance, medical cash allowance, optical reimbursement, etc

Job Description:

The Porting Specialist position will manage the critical day-to-day operational components for the delivery of telephone services. This includes but may not be exclusive to: Global Number Portability (LNP), DID Listings, SMS, Translations, telephone back-office processes, Compliance verification, and managing special projects as necessary.

The main responsibilities of a Porting Specialist include:

• Prepare Local Service Requests (LSR) utilizing carrier applications and interfaces (Globally). 
• Submit, track, and document orders to Local Exchange Carriers (Across the Globe), using various internal and external systems. 
• Monitor submitted orders to ensure Firm Order Confirmation (FOC) is received within regulated timeframes resolve order rejects within a timely manner and escalate as needed. 
• Proactively manage internal system milestones, carrier issues, and order supplements to ensure order completion within established time-sensitive intervals. 
• Utilize troubleshooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs. 
• Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change.
• Provision Emergency addresses across multiple markets; reject for prequel failures work with our e911 vendor and internal teams on prequel failures.
• Provide guidance and feedback to various teams (Both internal/external) as well as customers regarding project schedules to identify when each task will be performed and identify risks.
• Quickly troubleshoot and resolve porting escalations from customers, sales, onboarding, and other support teams at any time through various mediums.
• Perform compliance verification in various countries.
• Other number management duties as assigned.

To apply, you must be an expert on the following requirements:

• Working knowledge of VoIP or the Telephony industry
• Experience with LNP or Data management processes.
• Team player with strong interpersonal skills
• Excellent written and verbal communication skills
• Solid time management, organizational skills, multi-tasking skills, and analytical skills.
• Mature judgment and the ability to work independently and efficiently. 
• Flexible, Punctual, regular, and consistent attendance.
• A high degree of accountability, accuracy, and attention to detail.
• Ability to be a team player and have a comfort level working within a fast-paced team environment.
• Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally.
• Must be able to handle urgent and multiple tasks, and projects and prioritize them accordingly.
• Must be able to Deliver Happiness

It will also be favorable if you are knowledgeable in:

• Proficiency with Microsoft Office applications such as Word, Excel, etc. 
• 1+ years of Telecom experience is preferred.
• Experience with various CRM platforms (Salesforce, Zendesk, or ServiceNow)

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

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