SPX Express - Middle Mile

Job Description:

. Manage day-to-day DOP operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control

. Daily accepting of orders from sellers and serving buyers for self-collection.

. Conducts team briefing and documents minutes of the meeting

. Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders

. Performs essential duties such as training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.

. Creates, reviews, and validates reports coming from the DOP

. Assists Customer Support team in call outs to solve Customer support escalations

. Ensure DOP KPIs are effectively met

Requirements:

B . Bachelor's Degree in the related field

. Must have work experience in the related field

. People management skills and experience leading a large team

. Strong analysis and problem-solving skills

. Strong communication skills, both written and verbal

. Good team player

. Adaptive with the fast-paced culture of the team