Team Manager Collections Clark - Urgent Hiring

We are looking to hire a resourceful Team Manager | Collections | Clark to join our dynamic team at Sutherland in Central Luzon.
Growing your career as a Full Time Team Manager | Collections | Clark is an amazing opportunity to develop competitive skills.
If you are strong in leadership, critical thinking and have the right initiative for the job, then apply for the position of Team Manager | Collections | Clark at Sutherland today!

Exciting projects

Exceptional salary package

Job Description

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager (US Banking Collections) We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
• i. Accomplish weekly deliverables, such as:
• Coaching compliance inclusive of RCAs and action Plans.
• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights thru internal Sutherland attendance tool
• ii. Provide ideas that can help the client improve their product, business, processes and/or policies
• iii. Present Team Performance to Clients in as needed basis
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
• i. Set up accountability discussions on attendance and performance challenges
• ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews
• iii. Keep employees in the loop for any internal and external updates
• Have Team participate on Site and Program employee engagement activities
• iv. Come up with Team level mini engagement activities to hype morale

Our most successful candidates will have:

• At least two years of experience as a Team Leader handling collections or banking & financial campaigns.
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at

Additional Company Information

Company Size

More than 5000 Employees

Average Processing Time

4 days

Call Center/IT-Enabled Services/BPO

Benefits & Others

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Casual (e.g. T-shirts), 24/7 Operations

Benefits of working as a Team Manager | Collections | Clark in Central Luzon:

● Learning opportunities
● Opportunities to grow
● Attractive package