20k Retention Bonus | Earn up to 24k | Customer Agent at TTEC Novaliches

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Novaliches,  you’ll be a part of bringing humanity to business. #experienceTTEC.  

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 5pm. You may visit TTEC Novaliches office at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here. 

During a Typical Day, You’ll 

• Answer incoming communications from customers 
• Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role 

• 8 months customer service experience if you are a Bachelor’s degree holder 
• 1 year customer service experience if you’ve completed Senior High School or 2 years in college 
• Recognize, apply and explain your product or service knowledge  
• Computer experience 

What You Can Expect 

• Get Php 20,000* Retention Bonus (*terms & conditions apply) 
• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives