Call Center Assistant - Remote Work

Job Description:

As a Call Center Assistant at Advance, you will be responsible for providing excellent customer service and support to our clients over the phone. This is a remote work position based in Makati, NCR, Philippines. We are looking for energetic and hardworking individuals with at least 1 year of experience in a similar role.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional manner - Resolve customer complaints and issues promptly and efficiently - Provide product information and assist customers with placing orders - Work closely with other team members to ensure customer satisfaction - Keep accurate records of customer interactions and transactions - Meet and exceed sales targets on a regular basis - Participate in training sessions and team meetings as required

Requirements: - 1 year of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Ability to multitask and work in a fast-paced environment - Strong negotiation and persuasion skills - Tech-savvy and familiar with CRM software - High school diploma or equivalent

Benefits: - Relocation allowance for remote workers - Employee discounts on company products - Paid overtime for exceeding performance targets

Working Environment: At Advance, we believe in fostering a global village mentality where colleagues from all over the world can collaborate and learn from each other. You will have the opportunity to work with team members from different backgrounds and cultures, enhancing your personal and professional growth.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Advance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. All qualified applicants will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.