Call Center Officer - Remote Work

Job Description:

As a Call Center Officer at KMC Solutions, you will be responsible for providing exceptional customer service through inbound and outbound calls. This position offers the opportunity to work remotely from the comfort of your own home in Makati, NCR, PH.

Responsibilities: 1. Handle a high volume of incoming calls from customers regarding inquiries, complaints, and feedback. 2. Make outbound calls to follow up on customer issues and ensure resolution. 3. Maintain a high level of professionalism and empathy when interacting with customers. 4. Utilize a computerized system to track and document all customer interactions. 5. Collaborate with team members to ensure consistent and efficient customer service. 6. Meet or exceed performance metrics for call quality, productivity, and customer satisfaction. 7. Continuously strive to improve personal and team performance through training and feedback.

Requirements: 1. Strong communication skills, both verbal and written. 2. Emotional intelligence to effectively navigate challenging customer interactions. 3. Ability to work remotely and independently with minimal supervision. 4. Must be dedicated and motivated to provide excellent customer service. 5. Comfortable working in a fast-paced environment and handling multiple tasks simultaneously. 6. No prior experience required - entry-level position open to recent graduates and those seeking a career change.

Benefits: 1. Gym membership to promote health and well-being. 2. Dental insurance for comprehensive healthcare coverage. 3. Joining bonus as a token of appreciation for joining our team.

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with top professionals in the field and contribute to the success of our organization.

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to any condition protected by applicable laws.

Deadline to Apply: June 22, 2024.

If you are a dedicated and motivated individual with excellent communication skills and emotional intelligence, we encourage you to apply for the Call Center Officer position at KMC Solutions. Join us in providing exceptional customer service while enjoying the benefits of remote work and a supportive team environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.