Chat Support Assistant - Remote Work

Job Description:

Hilton is seeking a dedicated Chat Support Assistant to join our remote team based in Quezon City, NCR, Philippines. As an Associate-level position, the ideal candidate should have at least 4 years of relevant experience in customer service or chat support roles.

Responsibilities: - Provide exceptional customer service through chat support to address inquiries, concerns, and issues from clients - Respond to customer inquiries promptly and professionally, utilizing Hilton's brand standards - Assist customers with booking reservations, managing existing bookings, and providing information on hotel amenities - Collaborate with other team members to ensure a seamless customer experience across all touchpoints - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate channels for resolution - Stay updated on Hilton's products, services, and promotions to provide accurate information to clients

Requirements: - Hardworking and adaptable individual who thrives in a fast-paced remote work environment - Strong attention to detail and excellent communication skills - Ability to multitask and prioritize tasks effectively - Proficient in using chat support platforms and software - Comfortable working autonomously while being a team player - Prior experience in a customer service or chat support role is preferred

Benefits: - Parental leave to support employees with families - Company-provided equipment for remote work - Joining bonus for successful candidates - Encouraging work environment that fosters growth and innovation

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Deadline to apply: June 27, 2024

Join Hilton's remote team today and be a part of a company that values hard work, adaptability, and providing exceptional customer service through chat support. Apply now to embark on a rewarding career with a leading hospitality brand.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.