Chat Support Manager - Remote Work

Job Description:

We are looking for a talented Chat Support Manager to join our team at Kumu. As a Chat Support Manager, you will be responsible for overseeing the day-to-day operations of our chat support team, ensuring that our customer service standards are met and exceeded. This is a remote work position based in Quezon City, NCR, PH.

Responsibilities: - Manage a team of chat support representatives, providing guidance and support as needed - Monitor and analyze chat support interactions to identify areas of improvement - Develop and implement strategies to improve customer satisfaction and increase efficiency - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer inquiries and complaints in a timely and professional manner - Develop and implement training programs for chat support representatives - Monitor key performance indicators and report on team performance to senior management - Stay up-to-date on industry trends and best practices in chat support - Other duties as assigned

Requirements: - Bachelor's degree or equivalent experience - Minimum of 6 years of experience in customer service, with at least 2 years in a supervisory role - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Independent and hardworking - Proficient in research and presentation skills - Proficiency in Microsoft Office applications and chat support software - Experience with remote work preferred - Familiarity with customer service software such as Zendesk or Freshdesk

Benefits: - Profit sharing - Company equipment - Life insurance

Working Environment: At Kumu, we strive to create a flexible environment that adapts to change with speed and efficiency. We value teamwork, collaboration, and innovation, and we are looking for a Chat Support Manager who shares these values.

Equal Opportunity Statement: Kumu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by federal, state, or local law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 13, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we would love to hear from you. Apply now to join our team at Kumu as a Chat Support Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.