CIB Client Account Services

Introductory marketing language 

The Reference Data job family includes roles that manage client and firm-related reference data and documentation including counterparty, instrument, pricing, onboarding documentation and tax. This may include the sourcing, mastering, distributing and managing of the quality of the bank's reference data.

Job Summary

As a Reference Data Analyst in Client Account Services, you are responsible for operational support, data management, governance, sourcing and control of reference data. This may include management of information related to third parties, legal entities, financial instruments, industry execution and clearing venues. You are responsible for design and implementation of zero-touch data pipelines including external market and vendor data feeds, as well as design and validation of digital quality control mechanisms. This may include simple to complex financial instrument classifications and sale information.

Job responsibilities 

• Lead initiatives to document and re-engineer current workflows, performing gap analysis, risk assessment, and driving the right governance model across each of the products supported in investment and middle office services
• Resolve daily business as usual (BAU) issues and effective query management of internal and external stakeholders is critical
• Perform initiation of setups and ensure that deadlines are met
• Provide the highest level of service to our internal partners and ultimately the Client while adhering to the global funds transfer policy and regulatory rules to ensure compliance standards are kept
• Maintain a consistently high level of awareness around any potential issues and to resolve exceptions as soon as possible
• Partner with other regional leads across the globe to promote consistency and best practices

Required qualifications, capabilities, and skills 

• 4+ years of operations experience
• Excellent Client focus and Customer care working practices 
• High-level display and sense of ownership and responsibility
• Exceptional communication and interpersonal skills 
• Accountable for team delivery of excellent customer service
• Exceptional understanding of financial markets and securities industry and the overall investment and middle office services offerings
• Excellent communication skills, both written and oral, including the ability to interact with all levels of organization

Preferred qualifications, capabilities, and skills

• Knowledge of Account opening and SSI infrastructure 
• Knowledge of where systems sit in the hierarchy, inter-relationships would be very advantageous