Client Service Specialist IV

Job Description

Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us.  JPMorgan Chase & Co., a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. 

As a Client Services IV within Commercial Card Cardholder Service, you will be responsible for the development of relationships with multiple clients and client suppliers while handling their servicing needs.  

Job responsibilities:

• Resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, client education regarding products they utilize for their expense reporting needs, as well as supporting client suppliers engagement of card and e-payable acceptance. 
• Serve as an account manager in this role assisting clients with reports, assisting with new products, and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. 
• Play a pivotal role working directly with a client’s suppliers to provide best in class experience for our clients and their suppliers.

  Required qualifications, capabilities and skills

• Excellent client facing written communication skills 
• Advanced knowledge of Excel, Word, and Outlook a plus
• Must have ability to work professionally with different levels of management within the organization
• Thrives under stress related deadlines
• Strong analytic ability when researching client inquiries, a must
• Must possess strong problem resolution skills
• Ability to develop positive, professional relationships which enhance the ability to achieve results
• BA/BS college degree is preferred
• Flexibility in ability to alter schedule and work overtime as needed
• Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 3-5 years’ experience,1-year Commercial Card experience preferred
• Consistent and top quarterly Customer Satisfaction and Quality scores

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.