Client Support Assistant - Remote Work

Job Description:

Altitude Games is seeking a Client Support Assistant to join our remote team in Taguig, NCR, PH. This full-time position is perfect for a reliable and adaptable individual with at least 2 years of experience in a similar role. As an Associate Level team member, you will be responsible for providing exceptional client support to our users while working from the comfort of your own home.

Responsibilities: - Act as the first point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Utilize problem-solving skills to identify and resolve client issues effectively - Maintain a high level of emotional intelligence when interacting with clients to ensure a positive experience - Collaborate with internal teams to escalate and resolve complex client issues - Keep accurate records of all client interactions and reported issues - Provide feedback and suggestions for process improvements to enhance the client support experience - Participate in ongoing training to stay current on product updates and industry trends

Requirements: - 2+ years of experience in client support or a related field - Adaptable and reliable personality traits - Strong problem-solving and emotional intelligence skills - Excellent written and verbal communication skills - Proficient in using customer support software and tools - Ability to work independently and as part of a remote team - High school diploma or equivalent required; college degree preferred

Benefits: - Parental leave for new parents - Company-provided equipment for remote work - Paid Time Off (PTO) for vacation and personal days

Working Environment: At Altitude Games, we foster transparency and open dialogue for effective communication at all levels. Our remote team is encouraged to collaborate, share ideas, and support one another in a positive work environment.

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Deadline to apply: May 17, 2024

If you meet the requirements and are excited about joining our team, we encourage you to apply for this remote Client Support Assistant position at Altitude Games.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.