Clinical Services Support Staff

The Support Staff will assist and provide administrative support to the users of our web-based solutions and operations. You will be tasked with supporting healthcare professionals to our clients utilizing the very best compliance monitoring solution available. Responsibilities . Conduct outbound calls to clinics and laboratories to expedite and obtain documents for case completion.
. Review documents and results received from laboratories and clinics.
. Complete data entry tasks and reconcile information.
. Support Client Service Specialists with tasks, as needed.
. Escalate pending documentation to clinic management.
. Request status of results from clinics.
. Achieve goals put in place to manage individual workload.
. Provide high level customer service.
. Build, maintain, and foster positive rapport with vendors, and internal team members.
. Any other requests made by the Department Manager or Team Lead.