Contact Center Manager - Remote Work

Job Description:

1Export is seeking a passionate and hardworking Contact Center Manager to join our remote team in Parañaque, NCR, PH. As a mid-to-senior level professional with at least 7 years of experience in contact center management, you will play a crucial role in ensuring the success of our customer service operations.

Responsibilities: - Manage and oversee all aspects of the contact center operations, including staff performance, training, and development. - Develop and implement strategies to improve efficiency and effectiveness of customer service operations. - Monitor key performance indicators (KPIs) and make data-driven decisions to drive continuous improvement. - Lead, motivate, and coach a team of contact center agents to deliver exceptional customer service. - Collaborate with cross-functional teams to address customer issues and improve overall customer satisfaction. - Implement best practices in contact center management to ensure high-quality service delivery. - Conduct regular performance reviews and provide feedback to staff to promote professional growth and development. - Handle escalated customer inquiries and complaints in a timely and professional manner. - Stay up-to-date on industry trends and best practices to ensure the contact center stays competitive and efficient.

Requirements: - Bachelor's degree in Business Administration, Communication, or a related field. - Proven experience in contact center management, with at least 7 years of relevant experience. - Strong analytical skills and the ability to use data to drive decision-making. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple priorities effectively. - Experience with contact center technology and software. - Strong leadership and team management skills. - Ability to work independently and remotely with minimal supervision. - Passion for providing excellent customer service. - Hardworking and dedicated to achieving results. - Ability to cooperate and collaborate effectively with colleagues and cross-functional teams.

Benefits: - Travel opportunities to meet with remote team members and attend company events. - Relocation allowance for employees who may need to move for the role. - Travel and spending expenses covered for business trips.

Working Environment: At 1Export, we value building strong connections and treating our colleagues like an extended family. We foster a supportive and collaborative work environment where every team member's contribution is recognized and appreciated.

Equal Opportunity Statement: 1Export is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.