Customer Advisor, PHCC

Full Time Manila International Business Other Job ID:4589

Update 2024-04-23

Job Description

CUSTOMER SERVICE ADVISOR , PHCC

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

• Assist customers with their inquiries and concerns in English via phone, chat, or e-mail
• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Trip.com culture both internally and externally
• Assist with ad hoc projects, as assigned

Job Requirements:

• Good verbal and written English communication skills
• At least 1-year experience in customer care center; travel industry experience, preferred
• Has passion for helping and supporting others and gains sense of fulfilment from saving someone’s day
• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented