Customer Care Assistant - Remote Work

Job Description:

Converge ICT Solutions Inc. is seeking a Customer Care Assistant to join our remote team in Taguig, NCR. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our clients through various channels such as phone, email, and chat. This role requires a high level of resourcefulness and confidence to handle customer inquiries and resolve issues effectively.

Responsibilities: - Respond to customer inquiries and provide information about our products and services - Assist customers with technical support and troubleshooting - Process customer orders, refunds, and exchanges - Handle customer complaints and escalate issues as needed - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - 2 years of experience in customer service or a related field - Resourceful and confident in handling customer inquiries and escalations - Excellent emotional intelligence and problem-solving skills - Strong communication skills, both written and verbal - Ability to work independently and remotely - Proficient in Microsoft Office and CRM software

Benefits: - Paid overtime opportunities - Travel opportunities for training and conferences - Company equipment provided for remote work - Opportunity for growth and advancement within the company

Working Environment: At Converge ICT Solutions Inc., we value curiosity and encourage questioning to fuel innovation and growth. We believe in creating a supportive and collaborative work environment where all employees can thrive and succeed.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.