Customer Care Assistant - Remote Work

Job Description:

Homebase is seeking a dynamic and dedicated Customer Care Assistant to join our remote team based in Antipolo, Calabarzon, PH. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our clients. This role requires a high level of professionalism, excellent communication skills, and a strong commitment to customer satisfaction.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate information and assistance to customers regarding products and services - Resolve customer issues and complaints in a timely and effective manner - Maintain customer records and update information as needed - Collaborate with other departments to ensure a seamless customer experience - Identify opportunities to upsell products or services to customers

Requirements: - 4+ years of experience in customer service or a related field - Strong communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Resilient and adaptable personality traits - Strategic planning and persuasion soft skills - Ability to work independently and as part of a team

Benefits: - Company transportation - Retirement plan - Travel & spending expenses

Working Environment: At Homebase, we promote a culture of collaboration, innovation, and continuous learning. Our remote team operates in a high-energy workplace focused on delivering impactful results. We provide the necessary tools and resources for our employees to thrive in a remote work environment.

Deadline to Apply: Please submit your application by May 24, 2024.

Equal Opportunity Statement: Homebase is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.