Customer Care Associate - Remote Work

Job Description:

KMC Solutions is looking for a Customer Care Associate to join our team in a remote work setting in Davao City, Davao, PH. As a Customer Care Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries in a timely manner via phone, email, and chat - Resolve customer concerns and complaints with empathy and professionalism - Ensure customer satisfaction by providing accurate and helpful information - Maintain a positive and customer-focused attitude at all times - Collaborate with team members to improve customer service processes and procedures - Meet and exceed customer satisfaction and performance metrics

Requirements: - Independent and motivated individual who can work effectively in a remote setting - Strong emotional intelligence and adaptability to handle a variety of customer interactions - Excellent communication and problem-solving skills - Ability to prioritize tasks and manage time efficiently - Proficiency in using customer service software and tools - High school diploma or equivalent required, college degree preferred

Benefits: - Retirement plan for long-term financial security - Company-provided equipment for remote work - Gym membership for physical and mental well-being

Working Environment: At KMC Solutions, we provide opportunities for unlimited personal and professional growth. Our inclusive and supportive work culture values diversity and promotes a positive work-life balance.

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We welcome and encourage diversity in the workplace. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-17

Join our team as a Customer Care Associate and be a part of a dynamic and collaborative work environment that values your skills and contributions. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.