Customer Care Associate - Remote Work

Job Description:

Balikbayad is looking for a dedicated and self-motivated Customer Care Associate to join our remote team in Pasig, NCR, Philippines. As a Customer Care Associate, you will be responsible for ensuring a positive customer experience through various communication channels. This is an entry-level position that requires 1 year of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide detailed information on our products and services - Resolve customer complaints in a timely and professional manner - Process orders, returns, and exchanges - Maintain accurate customer records and documentation - Collaborate with other team members to improve overall customer satisfaction - Meet or exceed targets for customer service metrics and KPIs - Assist with special projects and initiatives as needed

Requirements: - Adaptability and willingness to learn new skills - Strong work ethic and ability to thrive in a remote work environment - Excellent communication skills, both written and verbal - Basic project management skills - Ability to multitask and prioritize tasks effectively - Proficiency in using customer service software and tools - High school diploma or equivalent

Benefits: - Life insurance coverage - Company-provided equipment for remote work - Paid Time Off (PTO) for vacation and sick days

Equal Opportunity Statement: Balikbayad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a hardworking and adaptable individual with a passion for customer service, we encourage you to apply for the Customer Care Associate position at Balikbayad. The deadline to apply is May 31, 2024. Join us in upholding the highest standards of ethical conduct and integrity in providing exceptional customer care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.