Customer Care Manager - Remote Work

Job Description:

We are looking for a passionate and motivated Customer Care Manager to join our team at Robinsons Land Corporation. This is a remote work position based in Cebu, Central Visayas, PH, requiring a mid-to-senior level professional with at least 6 years of experience in customer service or related fields.

Responsibilities: - Develop and implement customer care strategies to improve customer satisfaction and loyalty - Lead a team of customer care representatives, providing guidance and support to ensure excellent service delivery - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to resolve customer issues and enhance the overall customer experience - Develop and maintain customer care policies and procedures to ensure consistency and efficiency - Conduct regular training sessions for customer care staff to improve their skills and performance - Monitor key performance indicators and metrics to track the success of customer care initiatives - Stay up-to-date on industry trends and best practices in customer service to maintain a competitive edge - Handle escalated customer complaints and issues in a timely and professional manner

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer service management, preferably in a remote work setting - Strong analytical skills and the ability to develop and execute strategic customer care plans - Excellent communication and interpersonal skills to effectively lead a team and interact with customers - Proficiency in CRM software and other customer care tools - Ability to work independently and collaboratively in a fast-paced environment - Strong organizational skills and attention to detail - Experience in handling sensitive customer information with confidentiality and integrity

Benefits: - Company transportation - Remote work flexibility - Dental insurance coverage

Working Environment: At Robinsons Land Corporation, we strive to create a culture that embraces change and responds resiliently to challenges. As a Customer Care Manager, you will have the opportunity to contribute to our mission of providing exceptional service to our customers while working in a supportive and dynamic environment.

Equal Opportunity Statement: Robinsons Land Corporation is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, national origin, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

Deadline to Apply: 2024-05-13

Join our team and help us deliver outstanding customer care experiences to our valued customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.