Customer Experience Lead - Urgent Position

We are looking to hire a capable Customer Experience Lead to join our growing team at Accenture in Taguig.
Growing your career as a Full Time Customer Experience Lead is an incredible opportunity to develop exceptional skills.
If you are strong in problem-solving, leadership and have the right drive for the job, then apply for the position of Customer Experience Lead at Accenture today!

Find endless opportunities to solve our clients' toughestchallenges, as you work with exceptional people, the latest tech and leading companies across industries.
Practice: Customer Sales & Service / Marketing I Areas of Work: Customer Experience, Marketing Transformation | Level: Senior Manager | Location: Manila | Years of Exp: 8+ years
Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges Do you want to design, build and implement strategies to enhance business performance Does working in an inclusive and collaborative environment spark your interest
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice.
As a Customer Experience Lead, you will lead the strategy, planning, and execution of the customer experience transformation projects across all stages and touchpoints in a customer journey.
Your responsibilities include:
As part of the team, you will drive the following:

• 
  Leverage a combination of data and research to identify experience gaps and opportunities: Conceptualize and develop assessment framework(s) to determine CX maturity across organizations
• 
  Independently lead and drive research to capture cross-industry best practices in CX: Leverage customer segmentation and customer data to design personas / mindsets
• 
  Conceptualize and design experience interventions personalized to customer segments: Architect customer journeys / processes to realize experience goals and develop metrics to track and monitor customer experiences
• 
  Assess CX technologies, as applicable to client's objectives: Successfully navigate global matrixed environments and / or experience in client facing roles

Bring your best skills forward to excel at the role:

• 
  Help originate deals based on defined commercial pathways drive innovative deal construct and solutioning to grow business
• 
  Ability to work closely with our clients to evaluate their current brand and customer experience strategies and guide them in transforming and optimizing them.
• 
  Architect and help realize seamless physical customer journeys to support consistent, relevant and meaningful engagement between the brand and the customer.
• 
  Work with the Market Unit leadership to support business development and thought leadership in the Customer Experience space.
• 
  Client handling skills to develop, manage and deepen relationships with key stakeholders
• 
  Team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals
• 
  Leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members

What's in it for you

• 
  An opportunity to work on with key G2000 clients
• 
  Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• 
  Ability to embed into everything-from how you service your clients to how you operate as a responsible professional.
• 
  Personalized training modules to develop your to grow your skills, industry knowledge and capabilities
• 
  Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at .
About Accenture Strategy & Consulting:
In Accenture Strategy & Consulting, we work with clients to shape their future. Drawing from years of leading business-driven and tech-enabled transformation at scale. As a recognized leader in driving change and innovation, serving clients in 120+ countries - we're able to seek out and seize the greatest opportunities for our clients. Working in partnership with over 200 of the world's leading ecosystem partners, we can re-tool traditional ways of working to enable new enterprise-wide intelligence and adaptability. Start your journey with us and be part of our global network of world-class Strategy and Management Consulting Talent today. To learn more about S&C, visit .
Your Experience Counts!

• 
  MBA from a tier 1 institute
• 
  Overall experience of 8+ years with at least 3+ years of experience in driving CX transformations within respective enterprise
• 
  Implementing CX initiatives with cross-functional stakeholders, including business and technology leaders and frontline employees
• 
  Advising clients / managing internal organization on the process and organizational changes needed to improve the customer experiences
• 
  Delivering large, complex global transformation projects.
• 
  Strong experience in shaping and driving engagements and ability to lead project teams.

Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

Benefits of working as a Customer Experience Lead in Taguig:

● Learning opportunities
● Opportunities to grow
● Competitive salary