Customer Relations Service Manager

CUSTOMER RELATIONS SERVICE MANAGER

JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager.

QUALIFICATIONS:

• Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
• With at least five (5) years' customer service experience as a Manager
• Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
• With good customer service, negotiation, and presentation skills
• High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES

• Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.
• Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback.
• Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
• Negotiates service contracts.
• Establishes and develops systems and procedures on how to handle service requirements.
• Monitors and evaluates cost saving measures for office supplies and maintenance.
• Maintains close liaison with customer and principals..
• Assists and monitors service schedules and operations.
• Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
• Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables.
• Coordinates with different departments regarding commitments, service standards and update on equipment repairs in general.
• Performs other related tasks that may be assigned from time to time.