Customer Sales Representative

TaskUs Clark Pampanga TaskUs Pampanga (Clark) is looking for Customer Support Representatives (Teammate position, on-site work). Fresh graduates/no call center experience are welcome to apply. We accept at least highschool graduates. From April 1 to April 30, the first 10 walk-in applicants who have at least 1 year BPO experience or at least 6 months financial background and have passed the initial interview will receive a P2,000 worth of e-gift certificate. Enjoy these awesome perks and benefits!

• very competitive salary, along with performance-based incentives, 20% night differential and yearly appraisal
• HMO (Avega) after two weeks with 2 additional dependents
• free meals for on-site employees
• savings/retirement program
• life insurance
• scholarship for your kids (up to 40k tuition reimbursement per school year)
• paid and auto-approve leaves (sick/vacation/birthday/maternity/paternity)
• recreational areas (billiards, gym, zen room, sauna, daycare)

• Receive inbound and/or place outbound calls
• Provide accurate and timely responses for inquiries coming through email and live chat support channels
• Filter content from the client's website
• Perform data and research functions
• Provide support through known basic troubleshooting techniques
• Manage and resolve customer complaints, and identify and escalate priority issues
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures
• Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality guidelines set by the client
• Meet and exceed client mandated KPI's (Key Performance Indicators), and ensure consistent performance based on a continuous improvement model
• Ensure that all logins and passwords (both Internal & External) are kept confidential
• Participate in all internal and external mandated trainings and/or seminars
• Have knowledge, understanding, and compliance with TaskUs policies and procedures
• Maintain knowledge of functional area and company policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement
• Perform other duties as assigned by management- Willing to work on cyclical schedules.
• Have experience with phone/email/chat support and/or Customer Service/Sales/Billing/Collections/Technical Support is a plus, BUT NOT REQUIRED.
• Has strong English verbal and written communication, and comprehension skills.
• Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Can type at least 30 WPM for Voice Campaigns
• Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Resourceful, able to multitask and has high attention to details.
• Self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure