Customer Service and Sales Representative

We help startups, small and medium sized companies achieve their goal of contracting their core business support operations (i.e. Back and Front Office Operations) such as Sales, Marketing, Customer support, Virtual assistance, IT Services, Accounting, Payment Processing, Human Resources, Compliance, and Quality Assurance, among other job descriptions to assure their businesses run smoothly. We can help you set up a remote team offshore within a matter of weeks.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

Ideal Profile

• You have at least 1 year experience within a Customer Service or Inside Sales / Sales Development Representative role, ideally within the Telecommunications and Hospitality industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Flexible working options
• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities