Customer Service and Trade Management Specialist - Hiring Urgently

We are searching for an enthusiastic Customer Service and Trade Management Specialist to join our vibrant team at CoinClan OU in Manila.
Growing your career as a Full Time Customer Service and Trade Management Specialist is a fantastic opportunity to develop exceptional skills.
If you are strong in critical thinking, people management and have the right initiative for the job, then apply for the position of Customer Service and Trade Management Specialist at CoinClan OU today!

Company Introduction:

CoinClan.io is a cryptocurrency exchange company with operations in Europe, the UK, and Australia. We are looking for a Customer Service and Trade Management Agent to help answer customers and manage different scenarios in trading situations, this is a hybrid role of customer service, order management from start to finish(when a customer wishes to buy/sell to checking when their payment has arrived into our account and helping send them their coins) and a little bit of compliance and customer verifications)

Responsibilities:

• Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner
• Managing trade requests from clients on a trading platform, including checking the order information, and based on the scenario, sending the customers different messages.
• Carrying out document checks and sending them to verification teams
  Answering customer information requests or other forms of information requests from the banks whom we work with.
• Checking our ads to make sure that they are active and within certain limits/conditions, optimizing our ad prices as needed.
• Helping with releasing or refunding trades/payments to/from customers.
• Escalating any complex or suspicious queries to senior team members.
  

Requirements:

• Additional language skills besides English; Chinese or European languages such as German, Spanish, French, etc. a plus
• At least 2 years of experience either in blockchain/cryptocurrencies or in global technology companies(like Google/Facebook/Airbnb/Uber etc.)
• Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
• Ability to work remotely with great performance
• Self-motivator with great levels of independence

Why work with us?

• Be a part of a company building the future of the digital economy enabled by blockchain technology
• Competitive salary paid in any currency or cryptocurrency of your choosing (including our tokens/equity so you can capitalize on the exponential growth of our startup with the possibility to achieve financial freedom).
• Fast-paced, challenging, faced with different issues every day - Life never gets boring in a start-up environment.
• Work with an international company & team.
• Great career development opportunities in a fast-growing company.
• Work remotely anywhere in the world with flexible working hours & casual work attire.

Benefits of working as a Customer Service and Trade Management Specialist in Manila:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package